Central Ticketing & Reservation Specialist

Join our dynamic team as a Central Ticketing & Reservation Specialist in the heart of Jakarta! This role is perfect for hospitality professionals passionate about delivering exceptional travel experiences. You will manage ticketing operations, coordinate reservations, and ensure seamless travel arrangements for our valued guests. At [Company Name], we pride ourselves on our commitment to excellence and our dedication to creating unforgettable journeys. As a Central Ticketing & Reservation Specialist, you'll be the backbone of our operations, working closely with our team to deliver top-notch service.

In this role, you'll handle everything from booking flights and accommodations to managing travel itineraries. You'll use industry-standard tools like Amadeus, Sabre, or Travelport to streamline our processes and enhance our customers' experiences. This is an opportunity to grow and develop your skills in a fast-paced, customer-centric environment. If you're ready to take on this challenge and make a difference, we'd love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Manage and optimize ticketing operations using industry-leading systems like Amadeus, Sabre, or Travelport.
• Coordinate and confirm travel reservations, including flights, hotels, and transportation.
• Ensure accurate and timely issuance of tickets and travel documents.
• Provide exceptional customer service, assisting guests with inquiries and resolving issues promptly.
• Monitor and analyze ticketing data to identify trends and opportunities for improvement.
• Collaborate with internal teams to ensure seamless travel arrangements and guest satisfaction.
• Stay updated with industry trends and best practices in travel ticketing and reservations.
• Train and mentor junior staff to maintain high standards of service.

🎓 Kualifikasi & Syarat

• Minimum of 3 years of experience in ticketing, reservations, or a related field in the travel or hospitality industry.
• Proven expertise in using ticketing systems such as Amadeus, Sabre, or Travelport.
• Strong knowledge of travel regulations, policies, and procedures.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in English, both written and spoken.
• Certification in travel agency operations or a related field is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Bachelor's degree in Hospitality, Tourism, Business Administration, or a related field.

🛠️ Keahlian

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