Customer Service Representative - Royal Progress Hospital

Join the dynamic Customer Service team at Royal Progress Hospital, a leading healthcare institution dedicated to excellence in patient care and administrative support. As a Customer Service Representative, you will play a pivotal role in ensuring that our patients, visitors, and staff receive prompt, courteous, and efficient service. Located in the bustling city of Jakarta Utara, this is an opportunity to be part of a growing and forward-thinking organization.

In this role, you will handle a wide range of customer inquiries, from appointment scheduling to billing and insurance questions. You will be the first point of contact for our patients, providing them with the information and support they need to navigate their healthcare journey. Your ability to communicate effectively and resolve issues will be crucial in maintaining a high standard of service.

At Royal Progress Hospital, we offer a supportive and collaborative work environment, with opportunities for professional growth and development. Join us and be part of a team that is committed to making a difference in the lives of our patients and the community.

📋 Tanggung Jawab Pekerjaan

• Answering and directing incoming calls, emails, and in-person inquiries from patients, visitors, and staff.
• Scheduling and confirming patient appointments, ensuring accurate and timely information is provided.
• Assisting with billing and insurance inquiries, providing clear explanations and resolving any issues.
• Maintaining patient records and ensuring accurate and up-to-date information is available.
• Providing information and support to patients and visitors regarding hospital services, policies, and procedures.
• Assisting with the resolution of patient complaints and concerns, ensuring a high standard of service.
• Collaborating with other departments to ensure seamless communication and coordination.
• Participating in training and development programs to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in using computer software, including Microsoft Office Suite and customer relationship management (CRM) systems.
• Strong problem-solving and conflict resolution skills.
• Ability to work in a fast-paced, high-volume environment.
• Fluency in both written and spoken Indonesian and English.
• Knowledge of healthcare industry and patient care principles is a plus.

🛠️ Keahlian

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