Patient Experience Officer - Elevate Healthcare Excellence in Bali

Join Manila Doctors Hospital in our mission to redefine healthcare excellence in Bali, Indonesia as a Patient Experience Officer. This is a unique opportunity to shape the patient journey in one of the most dynamic and patient-centered medical environments. As a Patient Experience Officer, you will be at the heart of our operations, ensuring that every patient receives the highest level of care and comfort. You will work closely with our team of healthcare professionals to create a seamless and positive experience for our patients, from the moment they walk through our doors until they leave our care.

In this role, you will be responsible for implementing and managing our patient experience programs, including our patient satisfaction surveys, feedback mechanisms, and continuous quality improvement initiatives. You will also be involved in the development and execution of our patient education programs, ensuring that our patients are well-informed and empowered to make informed decisions about their health.

📋 Tanggung Jawab Pekerjaan

• Develop and implement patient experience programs to enhance patient satisfaction and loyalty.
• Conduct patient satisfaction surveys and analyze the results to identify areas for improvement.
• Manage and coordinate patient feedback mechanisms to ensure timely and effective responses to patient concerns.
• Collaborate with healthcare professionals to create a seamless and positive patient journey.
• Develop and deliver patient education programs to empower patients with knowledge about their health.
• Monitor and evaluate the effectiveness of patient experience initiatives.
• Stay up-to-date with industry trends and best practices in patient experience.
• Represent the hospital at patient experience forums and events.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Health Administration, Public Health, or a related field.
• Minimum of 3 years of experience in patient experience, customer service, or a related field.
• Proven track record of implementing and managing patient experience programs.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with healthcare software and tools, such as Epic, Cerner, or similar.
• Certification in patient experience or a related field is a plus.

🛠️ Keahlian

Lowongan Terkait