IT Support Engineer (3-Month Contract, Extendable) - Remote in Bali

Join Peoplebank, a leading IT staffing and solutions provider, as an IT Support Engineer on a 3-month contract (extendable) based in Bali, Indonesia. This is a fantastic opportunity for a tech-savvy professional to provide top-tier IT support and troubleshooting services to our clients across various industries. With a focus on remote work, you'll be part of a dynamic team that values innovation and excellence.

As an IT Support Engineer at Peoplebank, you'll play a crucial role in ensuring our clients' IT infrastructure runs smoothly. You'll be the go-to person for troubleshooting hardware and software issues, providing technical guidance, and maintaining our clients' systems. This role is perfect for someone who enjoys problem-solving and has a passion for technology.

In this role, you'll use a variety of tools and software, including ServiceNow, Jira, and Microsoft 365. You'll also need to be comfortable working in a remote environment, using collaboration tools like Zoom and Microsoft Teams. This is a great opportunity to gain valuable experience and contribute to our clients' success.

📋 Tanggung Jawab Pekerjaan

• Provide level 1 and level 2 IT support to our clients, ensuring minimal downtime and maximum productivity.
• Troubleshoot and resolve hardware and software issues, both on-site and remotely.
• Install, configure, and maintain IT equipment and software.
• Monitor and maintain our clients' IT systems, ensuring they are running efficiently and securely.
• Provide technical guidance and support to end-users, helping them to use our clients' IT systems effectively.
• Document all IT issues, solutions, and maintenance activities.
• Collaborate with our clients' IT teams to ensure a seamless transition of IT services.
• Stay up-to-date with the latest IT trends and technologies, and provide recommendations for improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support or a related role.
• Strong knowledge of IT infrastructure, including hardware, software, and networking.
• Experience with ITIL framework and best practices.
• Proficiency in using ServiceNow, Jira, and Microsoft 365.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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